In a recent blog I promised to expand and clarify how a leader can, and must, predictably manage the variation in trust to produce desired results. Therefore, the purpose of this 4-part series of blogs is to clarify why trust is so important, define and appreciate a definition for trust, to clarify the most effective way to think about trust, and to provide a framework for a predictable method for building and maintaining trust. It needs to be predictable.
Leadership theory is so challenging because it’s paradoxical. We want control, but we don’t want micro-management. We want freedom to act, but we must avoid chaos. What is the best way of thinking about the world (about people and problems) that will enable us to manage the variation in trust and deal with the complexity and the paradox? The answer is ‘systems thinking.’ READ MORE