The health of an organization is directly dependent upon the level of trust between employees, management and customers. Results cannot be predicted when the health of an organization is threatened. Therefore, results depend on the level of trust. Exceptional leaders recognize all this and will work hard to build and maintain trust. In my experience however, they are often frustrated with their efforts to build trust. This is often because their theory of trust is incomplete, and therefore their methods of building and maintaining trust are often ineffective or prove to be short lived.
More and more CEO’s are becoming convinced that the soft skills of building and maintain trust is at least as important as technical skills for individual and organizational success. What should be our strategy to build trust?