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The purpose of this leadership development system is to help anyone to develop into excellent leader-facilitators.


Coaching is a process that uses trusting relationships to inspire, create new insight, options, and positive change.


The Complete Performance Improvement Process (CPIP) is designed to replace the typical performance appraisal.


Research confirms employee engagement is a critical element for high levels of financial and operational results.

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Client Testimonials

“While I have known you for almost 10 years, it still amazes me the number of people during the past year that have recommended that I work with you to assist our YMCA.”

Timothy Bartlett, Executive Director Bridgeport YMCA



“A colleague indicated you might be able to help us resolve serious challenges we were facing regarding merger activities…With your help and guidance we resolved those challenges and two of my colleagues actually decided to merge their …offices.”

David Kennedy, President and CEO United Way of Norwalk and Wilton



“The management team is impressed with your continued commitment to their personal success.”

Lisa J. Marks, Chief Executive Officer



“First and foremost I have become a convert to your general approach to business improvement – managing and understanding people problems and doing first things first.”

Merle Berke-Schlessel, Esq.



“The use of the White Flag® Process strengthened our relationships within the chapter, helping us to communicate more effectively and ensure that when conflicts arise they are handled in a productive manner.”

Dianne Auger, CEO, American Red Cross



“Thank you for being such an important part of the significant performance and quality improvement efforts that have taken place in Delaware’s government over the past six years.”

Cynthia S. Fauerbach, Manager Training and Organization Development



“Our trusted advisor is the phrase to describe the relationship we have with you.”

Karin Whitley, Corporate Training and Development, Iroquois Pipeline



“You helped us strengthen our existing team of supervisors and managers…”

Glenn Lockhart, Operations Manager Wheelabrator Bridgeport



“I knew you could help my organization and so I asked you to work with our team to improve the level of trust and performance.  I and my team have been very pleased and we continue to work with you.”

Marguerite H. Prueitt, CEO



“Eight years have passed and our relationship with you is productive, positive, and strong…You have helped us to become successful in many ways.”

Sergio Huerta, Laboratory Director