The purpose of this leadership development system is to help anyone to develop into an excellent leader-facilitator. There are some leaders who naturally know how to get the very best from the teams. What if every leader in your organization knew how to do that? This is the purpose of the Think-Behave-Improve leadership development program.
Facilitators are leaders but not all leaders are facilitators. Optimum leaders are facilitators because they rely on trust and influence instead of authority or control. They engage people by creating a safe and trusting learning environment.
They know a culture of trust creates a strategic advantage. A trust culture utilizes collective experience, reduces errors, and creates processes that prevent errors from repeating. They also know a trust culture increases everyone’s ability to quickly adapt to changes while serving customers with the highest quality products and services.
Leader-facilitators help teams make faster and higher quality decisions. They know a trust culture enables everyone to contribute to improving the lives and livelihoods of both customers and employees.
What is a Leader-Facilitator?
A leader-facilitator understands and utilizes the most useful theory of improvement and makes performance easier to achieve. He/she sees creating a safe (trusting) learning context as a high priority. He/she focuses on improving process and method and avoids criticism of people.
A leader-facilitator looks for opportunities to influence others, to help teams solve problems, or improve a process. A leader-facilitator is needed when an aligned decision needs to be made or a problem needs to be dissolved with a comprehensive set of solutions.
What Are the Skill Categories of a Leader-Facilitator?
• Embrace the most effective theory (THINK)
• Model behaviors that foster trust (BEHAVE)
• Ask Questions that influence, challenge, and engage others (IMPROVE)
• Use process improvement tools and structure to assist a team to solve a problem or challenge (IMPROVE)
The ability to solve problems is an important skill. The ability to facilitate a problem solving team is even more important to the success of a leader and the success of the organization.
The confidence to facilitate a problem solving team comes from having an effective process. With a predictable process, a leader can solve problems quickly and effectively.
The Learning Cycle, Deming Cycle, Shewhart Cycle or Scientific Method can be traced back to as early as the 16th Century in China.
A leader-facilitator is a student of the learning cycle. He/she knows what it does and how it works. Leader-Facilitators use the learning cycle often to help teams dissolve problems.