Effective Leaders Use Systems Thinking Not “Blame Thinking”

I strongly believe that leaders who want to bring out the genius of every employee and who want to optimize results (especially through customer experience and employee engagement) must be systems thinkers.[1]


[1] Systems Thinking: Is a discipline of using data to identify patterns, processes, and structures that cause events. It’s a way of thinking and acting to obtain knowledge to make changes in process and structure to improve the interactions between the parts of a system and instead of making improvements to the parts of the system.  Excerpts taken from The Art of Leading: 3 Principles for Predictable Performance Improvement by Wally Hauck, PhD, CSP

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