How to Be a Feedback Hero/Heroine: 5 Key Elements

What is a hero? It is a person admired for their courage and their outstanding achievements.  It’s someone who fights through their fear and accepts a challenge to achieve a worthy goal(s). We are a bit obsessed with heroes in the USA.  According to IMDB.com (Internet Movie Database) there have been 86 superhero movies in… Continue Reading

Apple Has a “Bad Spot” That Damaged Trust

We in the USA are so fortunate when we grocery shop. Our grocery stores have excellent quality and amazing selection.  Thank you “capitalism”.  Choice and a combination of competition and cooperation (capitalism) have provided this.  So, when we choose fruit, we can afford to be picky. If we want apples, we can afford to choose… Continue Reading

Attempting Fairness Isn’t Fair – The Difference Between Policy and Process

Treating all employees fairly with a specific policy sounds important, reasonable, and necessary.  Fairness is important, correct?  All managers should work to achieve it. Correct?  Unfortunately, the concept of fairness is vague at best and misleading plus harmful to employee engagement at worst.  Being fair depends on interpretation.  Interpretation of a situation can create too… Continue Reading

4 Insights to Manage Emotions for Life Success

As an employee engagement consultant, I am often called into help an organization resolve very complex conflicts.  The relationships have been damaged and emotions are high.  In my experience, the level of emotional intelligence of the involved parties plays a significant role in 100% of these situations.  I can safely claim that higher levels of… Continue Reading

3 Reasons Why Soft Skills are No Longer “The Redheaded Step Child”

Soft skills are those personal attributes, attitudes, and communication methods that enable people to have high quality interpersonal interactions.  Soft skills have been the “red-headed step child” of the C-Suite leaders for a long time.  They have been dismissed and/or ignored because they were thought to be unimportant or even unnecessary to get results and… Continue Reading

Trust Is Essential for the Health of an Organization – Part 4

This final blog in a four-part series about trust is important because every C-Suite leader needs to accept responsibility for creating environment that makes it safe to tell the truth and safe to trust. Managing the variation in trust within an organization must be everyone’s responsibility but the C-Suite leader needs to make it possible.… Continue Reading

Trust Is Essential for the Health of an Organization – Part 3

We have seen organizations achieve incredible success with leaders who exhibit questionable behaviors.  There are numerous stories about the petulance of Steve Jobs.  Some days he was ‘good Steve’ and other days ‘bad Steve’.  Steve Jobs was well known for exaggerated emotional outbursts laced with profanity. Yet still, Apple has been amazingly successful and, as… Continue Reading

Trust is Essential for the Health of an Organization – Part 2

In a recent blog I promised to expand and clarify how a leader can, and must, predictably manage the variation in trust to produce desired results.  Therefore, the purpose of this 4-part series of blogs is to clarify why trust is so important, define and appreciate a definition for trust, to clarify the most effective… Continue Reading

Trust Is Essential for the Health of an Organization – Part 1

The health of an organization is directly dependent upon the level of trust between employees, management and customers.  Results cannot be predicted when the health of an organization is threatened. Therefore, results depend on the level of trust.  Exceptional leaders recognize all this and will work hard to build and maintain trust.  In my experience… Continue Reading