As an employee engagement consultant, I am often called into help an organization resolve very complex conflicts. The relationships have been damaged and emotions are high. In my experience, the level of emotional intelligence of the involved parties plays a significant role in 100% of these situations. I can safely claim that higher levels of emotional intelligence can prevent these complex conflicts from escalating and damaging the relationships.
Daniel Goleman, the author of Emotional Intelligence once said, “If your emotional abilities aren’t in hand…no matter how smart you are, you are not going to get very far.” …READ MORE